We are delighted to announce that we can now take the first steps on a phased reopening of the business. Today, we are able to open for the first groups of our customers to provide refunds. By refunds, we mean enabling our customers to withdraw their funds in full to an account in their name with another institution.This is a big step, not only for us as a Firm, but more importantly for you, our customers.
It is essential that you now follow the process set out in the customer portal and/or the email being sent to you, and provide us with the information requested. Depending on the balance in your account, different refund routes will be made available to you. For many customers, we will still need to collect updated information from you before accessing your funds. There is a straightforward process to follow, so please do read the requirements carefully and complete the information requested.
We then plan to complete the final steps to allow the business to be open for regular use or business as usual. We know this has been a long journey, we thank you again for your patience, and we look forward to providing you with excellent service again.