Update

We are fast approaching the end of 2020, in what has been a very challenging year, on a number of fronts, for each of us. We want to reassure you that we are continuing to work our very hardest to resolve the issues, and to re-open as soon as possible, to make 2021 much better for our customers.

We wanted to let you know that Mike Rymanov has resigned as the CEO of the business with effect from the end of the year. The Board agreed that it was the right time for him to move on to other things. His replacement, subject to UK regulatory approvals, will be Simon Davis, who joins us as our Interim CEO. Simon has been working with us since June as a Strategic Advisor to the Board, so he already knows our business well. Simon brings a wealth of Executive experience and capability, which will help us better serve our customers, and build and grow our business going forwards. Before joining us, Simon was the Founder and Chief Executive of the innovative UK protection insurance challenger business known as Guardian Financial Services, an Insurtech business. As an experienced entrepreneur and business leader, he will be helping us to re-establish ourselves in the market, across existing and new markets, while delivering great outcomes for our customers. We are really excited about the future, and look forward to what we expect to be a much more positive 2021.

We wish you all seasons greetings, and look forward to a much better 2021 together.

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