IBAN request scam

by ePayments team

Please be aware of a scam concerning our customers. You may be contacted by an email address which appears to be 'support@epayments.com' asking you to provide your IBAN  in order to transfer the balance of your ePayments account.  The email may also ask you to provide a certificate of ownership of your account.

This email is a scam and has not been sent from ePayments, although the email may look like it has.

We are working very hard on putting measures in place to allow customers access to funds and we hope to be in a position to announce a limited process to enable customers  to access their funds in the coming weeks.  When this happens, we will announce it via our website.

We remind you to be particularly vigilant to increasing instances of fraud, especially as the suspension of our services is public knowledge, which means fraudsters also are aware that ePayments customers don’t have access to their funds. Please note the following information:

  1. ePayments doesn’t ask third parties to contact customers, neither does it delegate this function to any “agents”. We contact our customers directly through email and tickets as well as this blog. Please follow our public updates where we do announce any significant changes or events.
  2. We will address you by your name when we contact you. Be aware of any emails from ePayments that do not start with your name.
  3. Do not give access to your ePayments account to third parties. Access to your personal area should be available to you only.
  4. Protect your account. To help you do so, we’ve implemented a new authorisation process - Strong Customer Authentication. Visit our Help centre to find detailed information about it https://help.epayments.com/hc/en-us/articles/360007178457-Trusted-devices
  5. If you are cold called or emailed by someone claiming to be from ePayments or the FCA, please end the call / do not reply to the email and contact us directly (support@epayments.com). Please also let Action Fraud know   https://www.actionfraud.police.uk/. To find out more about protecting yourself from scams, please visit https://www.fca.org.uk/consumers/protect-yourself-scams.

Thank you for understanding, stay safe and healthy.