We are getting ready to start working together again We apologise for the time it has taken to get to this stage. We understand that not having access to your funds, particularly during the...
Beware: ePayments scam concerning “Mrs Antonia” We’ve become aware of a scam which could affect our customers. You may encounter reviews or offers on the internet, suggesting help recovering funds...
Website changes You may have noticed that we’ve made some changes on our website, including the removal of some pages. You may also find that some...
IBAN request scam Please be aware of a scam concerning our customers. You may be contacted by an email address which appears to be '[email protected]' asking...
Update on improvement plan progress Thank you for your continued patience with us as we progress our improvement plan. While we are making progress, we understand there will be frustration...
Update on improvement plan progress We would like to start by saying that we hope everyone is keeping safe and healthy during these incredibly tough times. Our team is continuing...
Improvement plan - progress update Firstly, we’d like to thank all our customers, once again, for their continued patience. We’ve taken significant steps forward with our improvement plan,...
Strong Customer Authentication ePayments is making some changes to how you access and use your account as the result of new regulatory requirements. The new rules, called Strong...
Update on improvement process We have been working hard on making improvements to our platform. We’ve made further progress, however, there is still work to be done. As...
ePayments accounts update and new FAQs We have been continuing to work hard to improve our processes and reinstate our services as quickly as possible. While we’ve made good headway,...
ePayments temporary account suspension: FAQ for customers Following a review by the Financial Conduct Authority ('FCA') of ePayments Systems Limited's ('ePayments') anti-money laundering systems and controls, a number of weaknesses have been...
