Update: Stage 2 refunds are starting We’re delighted to announce that Stage 2 of the refund process has now been approved for low and medium risk Individual customers. Customers in...
Starting Refunds. Update “We are delighted to announce that we have now successfully enabled our first batch of customers to receive refunds, the process was initiated on Wednesday...
Update on Refunds process. Q&A Following our announcement that we’ve begun to ease the suspension of our activities, we’ve developed some FAQs which we hope will help you...
First steps on a phased reopening of the business We are delighted to announce that we can now take the first steps on a phased reopening of the business. Today, we are able to...
Update We are fast approaching the end of 2020, in what has been a very challenging year, on a number of fronts, for each of us....
Update on our progress so far We would like to provide you with the latest update we have with regards to our progress with remediation activities. In this update we will...
Next update on our progress In our last blog, we confirmed that we were on track with our plans, and that we had started to contact several groups of customers....
Update on our progress so far Just to keep you updated on what we have done so far. In our last blog post, we said we were getting ready to start...
We are getting ready to start working together again We apologise for the time it has taken to get to this stage. We understand that not having access to your funds, particularly during the...
Beware: ePayments scam concerning “Mrs Antonia” We’ve become aware of a scam which could affect our customers. You may encounter reviews or offers on the internet, suggesting help recovering funds...
Website changes You may have noticed that we’ve made some changes on our website, including the removal of some pages. You may also find that some...
IBAN request scam Please be aware of a scam concerning our customers. You may be contacted by an email address which appears to be '[email protected]' asking...
Update on improvement plan progress Thank you for your continued patience with us as we progress our improvement plan. While we are making progress, we understand there will be frustration...
Update on improvement plan progress We would like to start by saying that we hope everyone is keeping safe and healthy during these incredibly tough times. Our team is continuing...
Improvement plan - progress update Firstly, we’d like to thank all our customers, once again, for their continued patience. We’ve taken significant steps forward with our improvement plan,...
Strong Customer Authentication ePayments is making some changes to how you access and use your account as the result of new regulatory requirements. The new rules, called Strong...
Update on improvement process We have been working hard on making improvements to our platform. We’ve made further progress, however, there is still work to be done. As...
ePayments accounts update and new FAQs We have been continuing to work hard to improve our processes and reinstate our services as quickly as possible. While we’ve made good headway,...
ePayments temporary account suspension: FAQ for customers Following a review by the Financial Conduct Authority ('FCA') of ePayments Systems Limited's ('ePayments') anti-money laundering systems and controls, a number of weaknesses have been...
