We’ve become aware of a scam which could affect our customers.
You may encounter reviews or offers on the internet, suggesting help recovering funds from your ePayments account by someone called Antonia, or Mrs Antonia and her team. We’ve identified fake reviews which state that people successfully received money back from ePayments, with the help of Mrs Antonia and her team.
PLEASE be aware - this is a scam. We are unable to release any customer funds at present and so any claims by any third parties of this nature are not true.
We recognise that time has elapsed since we suspended business and we are truly sorry that we have put you, our customers, in this position. We wish to assure you once again that your funds are still safeguarded as normal.
Please remain vigilant and do not provide your account details to anyone. Do not pay anyone to help you receive money from ePayments because what they are promising is not possible right now. Please take steps to protect your account. To help you do so, we’ve implemented a new authorisation process - Strong Customer Authentication. Visit our Help centre to find detailed information about it https://help.epayments.com/hc/en-us/articles/360007178457-Trusted-devices
If you are cold called or emailed by someone claiming to be from ePayments or the FCA, please end the call / do not reply to the email and contact us directly. Please also let Action Fraud know https://www.actionfraud.police.uk/. To find out more about protecting yourself from scams, please visit https://www.fca.org.uk/consumers/protect-yourself-scams