We are delighted to inform you that refunds are back!
There has been a temporary pause on the refund process since October 2022 when we started a review which the regulator, the Financial Conduct Authority (“FCA”) was aware of. This internal review is now successfully completed, and we are ready to start releasing customer balances as part of our Wind Down process.
Thank you to customers who have already confirmed changes in their KYC information. We will notify you via email once your account is ready for refund, please proceed according to the instruction provided to you. Please note it may take us some time to mobilise our banking partners, however, we will do everything possible to minimise the delay.
If you have received the request for information from us, please read it carefully and provide information according to the mentioned requirements, as responding with irrelevant or inaccurate information will delay our review and the overall refund process.
If you are not contacted yet, please let us know that you would like to obtain your refund and proceed with confirming your KYC information, and we will send you a request for information. We will appreciate a prompt response and will do our best to conduct checks for your account as soon as we receive it.
We thank you for your incredible patience and continued cooperation during this stage. We will keep everyone informed of our progress through our website, customer emails and the ticket system - if you have any questions in the meantime, however, please feel free to contact our Customer Support team who would be happy to assist.